This is the privacy policy for www.theralifeclinics.com (the “Website”).

This Website is the property of Theralife Clinics North America, Inc. (“Theralife” or “we”).  Theralife is not a healthcare provider, but provides certain non-clinical administrative and business support services to independent medical providers and/or practices (“provider partners”).

We take the privacy of all visitors to this Website very seriously and therefore set out in this privacy policy our position regarding certain privacy matters and the use of cookies and other tracking technologies on this Website.

This policy covers all personal information that is shared by a visitor with us whether directly via www.theralifeclinics.com, or via email or other electronic communications. Personal information is information that identifies or could reasonably be linked with you when you engage with us.  This policy is occasionally updated by us, so we suggest you re-review it from time to time.

This policy provides an explanation as to what happens to any personal information that you share with us, or that we collect from you either directly via this Website or via email or other electronic communication.  This policy does not apply to personal information we may collect offline, nor does it apply to third parties (including Theralife’s provider partners), who may have their own websites and privacy practices.  By accessing or using this Website, you accept the privacy practices described in this policy.

1. Information we collect

In operating our Website, we may collect and process the following data about you:

1.1       Details of your visits to our Website and the resources that you access including, but not limited to, traffic data, location data (e.g., internet protocol (“IP”) address), device and electronic technologies data (e.g., cookies and other tracking technologies), weblog statistics and other communication data.

1.2       Information that you provide by filling in forms on our Website, such as when you register to receive information such as a newsletter or contact us via the contact us page.

1.3       Information provided to us when you communicate with us for any reason.

We do not knowingly collect or maintain personal information from visitors who are under 18 years of age.  If you are under 18 years old, please do not access or use this Website.

2. Use of cookies and other tracking technologies

On occasion, we may gather information about your computer or devices (including mobile devices) that you use to access or use our Website in order to provide our services, and to provide statistical information regarding the access or use of our Website to our provider partners.

Such information will not identify you personally — it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by us to analyse how visitors interact with the Website so that we can continue to develop and improve this Website. 

For example, we may gather information about your general Internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically.  This cookie file is stored on the hard drive of your computer. They help us to improve our Website and the service that we provide to you.

Computers and devices (including mobile devices) that you use to access or use our Website have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of our Website.

Any advertising featured on this Website may also incorporate cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

For more information on cookies you can read the guidance at All About Cookies.

We currently do not honor do-not-track signals that may be sent by some web browsers.

3. Use of your information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

3.1       For our internal business purposes, such as to perform business analyses on how to enhance the services we provide or to troubleshoot service issues.  Some of our internal business functions are performed by our third-party service providers.

3.2       To provide you with information requested from us relating to our products or services and to provide information on other products or services which we feel may be of interest to you if you have consented to receive such information.

3.3       To enforce the legal commitments that govern your use of this Website and our services.

3.4       To notify you about any changes to our Website, such as improvements or service/product changes, that may affect our service.

3.4       If you are an existing member/registrant of our Website or services, we may contact you with information about goods and services similar to those which were the subject of a previous enquiry  by you.

3.5       We may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services  with your consent and only by those means you provided consent for.

3.6       To comply with our legal obligations and to protect our own rights and property.

3.7       To prevent, detect and investigate fraud, security breaches and other illegal activity.

If you do not want us to use your data for ourselves or third parties, you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data, and the opportunity to opt out of tracking technologies.  Please note that doing so may limit or prevent you from accessing or using the Website or otherwise receiving services from us or any provider partner. 

Please be advised that we do not reveal information about identifiable individuals to our advertisers and provider partners without your consent, but we may, on occasion, provide them with aggregated statistical information about our visitors such as your area of residence or age group. 

4. Storing your personal information

4.1       We may transfer data that we collect from you to locations outside of the United States for processing and storing. In addition, it may be processed by staff operating outside the United States who work for us or for one of our suppliers. By submitting your personal information, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this privacy policy.

4.2       Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into via our site will be encrypted to ensure its safety.

4.3       The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.

5. Disclosing your information

5.1       Where applicable, we may disclose your personal information to any member of our Theralife company group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.

5.2      We may also disclose your personal information to a few third parties, including,

5.2.1    To any third party that we may merge with or acquire, or that buys any or all of our business and/or our assets, or in the event of a restructuring of our company.

5.2.2    Where we are legally required to disclose your information.

5.2.3    To assist fraud protection and minimise credit risk, or to otherwise detect, investigate, prevent or take action against illegal activities.

5.2.4     At your request, we may disclose your personal information to provider partners in order to provide you with a consultation and/or further information about the medical procedure you are interested in.

5.2.5     We may also aggregate and/or de-identify information we collect so that the information does not identify you.  Aggregated and/or de-identified information is not subject to this privacy policy and may be disclosed to third parties in accordance with applicable laws.

6. Third party links

You might find links to third party websites on our Website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever, as we have no control over them.

7. Access to information

To correct or view certain personal information in our possession, please contact us at our contact information provided below.

8. Rights of California residents

If you are a California resident, you have certain rights under the California Consumer Privacy Act (“CCPA”).  To the extent the CCPA applies to our processing of your personal information, you would be entitled to the following:

8.1     Right to Know. You have the right to know about the personal information we collect about you and how it is used or shared. We do not “sell” personal information for money, but we engage in routine practices with our services and Website involving third parties that could be considered a “sale” or “sharing” as defined under California law.  The categories of personal information sold, shared or disclosed for a business or commercial purpose in the past 12 months, and to whom, are as follows:  first name, last name, email address, phone number, and zip code.

8.2     Right to Access. You have the right to request what personal information we have collected, used, disclosed, and sold about you.

8.3     Right to Deletion and Correction. You have the right to request deletion of your personal information that we collect, subject to certain exceptions (such as to detect a security incident or other illegal activity). You also have the right to request that we correct inaccurate personal information we maintain about you.

8.4     Right to Opt-Out. You have the right to opt-out of the sale of your personal information to third parties. Theralife does not have actual knowledge that it sells personal information of minors under the age of sixteen (16).

8.5     Right to Non-Discrimination. You have the right to not receive discriminatory treatment if and when you exercise your rights under the CCPA. 

If you are a California resident and want to submit a privacy request, please contact us at info@theralifeclinics.co.uk. For requests submitted via email, we will need sufficient information from you to properly evaluate and respond to the request, and to reasonably confirm that you are the individual about whom we collected the personal information. If we are not able to verify your identity with the information provided, we may ask you for further information. Only you, or an authorized agent, may make a request related to your personal information. If you are an authorized agent making a request on behalf of another individual, you must provide us with signed documentation that you are authorized to act on behalf of that individual.

9. Contacting us

We welcome any queries, comments or requests you may have regarding this policy please do not hesitate to contact us at info@theralifeclinics.co.uk.

If you would prefer to write to us, then our contact address is:

Theralife Clinics North America, Inc.

4431 19^th Street N

Arlington, VA 22207

USA